Heat pumps work year-round in both heating and cooling mode, which means they take on more wear than a system dedicated to a single season. When a heat pump develops a problem, the impact is felt regardless of the time of year. Lakeshore Heating & Cooling repairs electric heat pumps and dual fuel heat pump systems for homeowners across Eastlake and Lake County, and we approach every repair call with the same honest, thorough process that has earned us five-star ratings from neighbors throughout the region.
Whether your system is a standalone electric heat pump or a dual fuel setup paired with a gas furnace, we diagnose the actual cause and repair it correctly the first time.
Our Services
- Ductless Mini Split Installation
- Ductless Mini Split Repair
- Furnace Installation & Replacement
- Furnace Maintenance
- Furnace Repair
- Heat Pump Installation & Replacement
- Heat Pump Maintenance
- Heat Pump Repair
- Emergency HVAC Repair
- HVAC Inspection
- HVAC Installation & Replacement
- HVAC Maintenance
- HVAC Repair
- Smart Thermostat Installation
- Thermostat Repair & Installation
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What Your Neighbors Are Saying About Us
How to Tell When Your Heat Pump Needs Help
Heat pumps can show trouble in several ways. These are the most common signs that something needs professional attention:
- System blowing air that is not warm or cool enough for the season
- Ice forming on the outdoor unit outside of the normal defrost cycle
- Unusual sounds including grinding, rattling, or squealing
- System running but not reaching the set temperature
- Noticeably higher energy bills without a change in usage
- Reversing valve appearing stuck in heating or cooling mode
- Dual fuel system not switching correctly between heat pump and furnace
Because heat pumps operate in both directions, some symptoms can look like normal behavior in certain conditions. Dual fuel systems add another layer of complexity since the control system decides when to shift between the heat pump and the gas furnace backup. If you are unsure whether what you are seeing is a problem, a diagnostic visit is always the right call.
Heat Pump Issues We See and Fix Most Often
Refrigerant issues are among the most common heat pump problems across both electric and dual fuel systems. Because the refrigerant circuit is responsible for heat transfer in both heating and cooling modes, a leak or low charge affects performance regardless of season. Refrigerant repairs require identifying and sealing the source of the leak before recharging the system to the correct specification.
Reversing valve problems are specific to heat pumps and one of the failures that require a technician familiar with how these systems work. The reversing valve switches the direction of refrigerant flow to change between heating and cooling mode. A stuck or failing reversing valve locks the system in one mode and prevents it from operating correctly in the other.
Dual fuel systems introduce additional components that can develop problems independently of the heat pump itself. The switchover thermostat or control logic that decides when to use the heat pump versus the gas furnace can malfunction, causing the system to rely on the wrong heat source at the wrong time. We service both the heat pump side and the furnace side of a dual fuel system and understand how the two work together.
Capacitor failures, compressor issues, and defrost board problems are also frequent heat pump repair calls. We carry parts for the most common heat pump failures and resolve the majority of these repairs during the initial service visit.
Our Approach to Heat Pump Diagnostics and Repair
Heat pump diagnostics require understanding how the system is supposed to behave in the current operating mode and identifying where it is deviating from that behavior. For dual fuel systems, this also means verifying that the coordination between the heat pump and the furnace is functioning correctly and that the switchover logic is operating within its designed parameters.
Our technicians evaluate both the indoor and outdoor components, test the refrigerant circuit, check the reversing valve operation, inspect electrical components, and assess the overall system performance against its design specifications. On dual fuel systems, we also evaluate the furnace integration and the control system that manages the transition between heat sources.
Once the diagnosis is complete, we explain what we found clearly and give you a firm price for the repair before starting any work. After the repair, we run the system through both operating modes when possible to confirm it is functioning correctly as both a heater and a cooler before we leave your home.
Emergency Heat Pump Repair When You Need It Fast
Because heat pumps provide both heating and cooling, a failure can be urgent at multiple points in the year. A heat pump that stops working in January in Northeast Ohio is a heating emergency. For dual fuel homeowners, the furnace backup typically provides a layer of protection during electric heat pump failures in cold weather, but a system that is not switching correctly or where both components have issues requires prompt attention either way.
For members of our Cool Friends Maintenance Plan, 24/7 emergency service and priority dispatch are included. If you are not yet a Cool Friends member, contact us and we will respond as quickly as our schedule allows.
Why Homeowners in Eastlake Call Lakeshore Heating & Cooling for Heat Pump Work
When your heat pump needs repair, here is what homeowners across Lake County get when they call us:
- Licensed and insured for all heat pump repair work
- Experienced with both electric and dual fuel heat pump systems
- Honest, upfront pricing before any work begins
- 5.0 ratings on Google, Yelp, Angi, and Thumbtack
- Generational HVAC expertise behind every diagnosis
- Local Eastlake team available year-round for both heating and cooling calls
Contact us today to schedule your heat pump repair, or ask about our Cool Friends Maintenance Plan to keep your system in top condition through both heating and cooling seasons.
Frequently Asked Questions About Heat Pump Repair
What Is the Difference Between an Electric Heat Pump and a Dual Fuel System
An electric heat pump handles both heating and cooling using refrigerant-based heat transfer powered entirely by electricity. A dual fuel system pairs an electric heat pump with a gas furnace backup. The heat pump runs during moderate temperatures for efficiency, and the system automatically switches to the gas furnace when outdoor temperatures drop to a point where the heat pump’s efficiency advantage diminishes.
Why Is My Heat Pump Not Warming My Home in Cold Weather
The most common causes are low refrigerant, a stuck reversing valve, a defrost board issue causing the outdoor coil to ice over, or for dual fuel systems, a switchover control problem preventing the gas furnace from engaging when needed. A technician can identify the specific cause during a diagnostic visit.
Can You Repair Both Sides of a Dual Fuel System
Yes. We service both the heat pump side and the gas furnace side of a dual fuel system, as well as the control system that coordinates between the two. When a dual fuel system is not performing correctly, we evaluate all three components to find the actual source of the problem rather than assuming it is one or the other.
How Long Does a Heat Pump Repair Typically Take
Most heat pump repairs are completed during a single visit, typically two to four hours. Repairs that require ordered parts will need a follow-up visit, and we schedule those as quickly as possible. We always provide a realistic time estimate once we understand what the repair involves.
Should I Repair or Replace My Heat Pump
If the system is less than 10 to 12 years old and the repair is reasonable in cost, repair is typically the right choice. If the system is older, has needed repeated repairs, or the compressor needs replacement, replacement may offer better long-term value. For dual fuel systems, we also consider whether both components are aging together and whether a coordinated replacement makes more sense than repairing one side of an aging pair.
